CBK - Dispute Management
Programmed with replete automation to manage end-to-end process in accordance with the chargeback guidelines issued by Visa, MasterCard, and Rupay. The system is coded with predefined rules and logic of all reason codes, eligibility criteria, document requirements, timelines, etc.
- Fully automated engine to manage your dispute process through the easy-to-use web-based user interface
- Automatic system recommendation for action against every chargeback
- Dispute type, Card Scheme, Dispute reason bucket, and Ageing wise dashboard.
- Dashboard linked to detailed case view to resolving cases.
- Chargeback Liability statements through dashboard view.
- Chargeback trend analysis, recommendations to evade future disputes.
